Monthly Archives: September 2012

Discounts for students from @MyUNiDAYS

MyUNiDays is a student discount website offering ‘perks’ from a number of online retailers. There are new and well-known retailers signing up to the growing range of stores represented with deals of 10-20% off for students. You can prove that … Continue reading

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LOCKSS in use in an academic library #DMU

A survey of UK LOCKSS Alliance members is taking place. Since I have to prepare my answers to the likely question, I thought I would share them with anyone interested. Different libraries are using LOCKSS in different ways to protect … Continue reading

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Authentication and Customer Service

My guest blogpost for Eduserv has been published: ‘The Good, The Bad and The Ugly: Error messages for blocked users‘. I had been thinking about Customer Service Excellence, how we can help walk-in users and the error messages people encounter … Continue reading

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